On business days, and if all products are in stock, all orders are shipped within two business days. If the actual stock differs from the what's indicated on the website we will get in touch with you to discuss the possibility of a partial delivery, so that you can enjoy your electronic cigarette as soon as possible.
Weekends and holidays
All orders are shipped with GLS or the Post. No sorting of parcels takes place on Saturdays and Sundays.
Once your order has been packed for shipping you will receive a Track&Trace code by e-mail so that you can follow the route of your package.
Because of the high costs associated with cash-on-delivery shipments reimbursements are only possible for orders with a value exceeding €150.
The cost of COD shipping is €5. If the order is refused or not collected the shipping cost will be charged to you.
When can I return a product?
You can return a product to Invicsa when:
Delivery of the wrong product
Have we accidentally delivered the wrong product to you? Then please contact us as soon as possible. We will make sure that you receive the right product as soon as we can. In case the wrong product needs to be sent back to us we will refund the costs of shipping.
The product is defective upon delivery
Consumables such as atomizers are excluded from the 12-month warranty, but we do give a DOA (dead on arrival) guarantee. Should you receive a consumable that does not work when you receive it, then please contact our customer service. We will deliver a replacement product to you as soon as we can.
Do long does it take to repair or replace an item?
Once we have received and tested the returned products we will get in touch with you. The processing time depends on various factors. At Invicsa we do our utmost to keep this time to a minimum. We process returned packages in order of receipt. This generally does not take more than a few business days. At Invicsa we do not send out replacement products before we have received and tested the returned package.
Watch out! Don't EVER use a standard envelope to send parts. These are damaged and ripped easily. Always at least use a reinforced envelope or an envelope with bubble wrap.